PRIVACY POLICY (axisCloud)

1. Scope and Applicability

This Privacy Policy applies to:

• Website visitors
• Prospective customers
• Customers and authorized users
• Individuals interacting with axisCloud AI agents via voice, chat, SMS, WhatsApp, email, or other omni-channel communications
• Individuals participating in testing, demonstrations, trials, or evaluations of our services

2. Definitions

Personal Data means any information relating to an identified or identifiable natural person.

Processing means any operation performed on Personal Data, including collection, storage, use, analysis, disclosure, restriction, or deletion.

User means any individual who accesses or interacts with axisCloud services.

3. Personal Data We Collect

We collect Personal Data through the following methods:

4. Testing, Demo, and Evaluation Interactions

Visitors and Users may voluntarily provide email addresses or telephone numbers to test or evaluate SMS, WhatsApp, voice, chat, or other omni-channel interactions.

By engaging in such testing or demo interactions, you acknowledge that:

• Communications may be processed to demonstrate functionality
• Interactions may be analyzed to improve service performance
• Participation is voluntary

5. How We Use Personal Data

We process Personal Data for the following purposes:

• Operating, maintaining, and improving our services
• Authenticating users and managing accounts
• Responding to inquiries and providing customer support
• Monitoring quality, performance, and security
• Training and improving AI agents
• Sending marketing and promotional communications (where permitted)
• Complying with legal and regulatory obligations
• Preventing fraud, abuse, and unauthorized access

6. Marketing Communications & TCPA Consent (United States)

If you provide a telephone or mobile number, you expressly consent to receive informational and marketing communications from axisCloud, including via automated dialing systems or prerecorded messages, where permitted by law.

• Consent is not a condition of purchase
• Message and data rates may apply
• You may opt out at any time by replying STOP or following unsubscribe instructions

Email communications include unsubscribe links in every message.

7. AI Training and Use of Interaction Data

Interactions with AI agents may be analyzed and used to:

• Train and improve AI models
• Enhance accuracy, reliability, and safety
• Monitor compliance and service quality

AI interaction data is never sold and is not shared with third parties for advertising or independent commercial use.

Authorized processors may process such data solely on axisCloud's behalf and under strict confidentiality and security obligations.

8. GDPR Lawful Bases (EU / EEA / UK)

For individuals located in the European Economic Area, United Kingdom, or Switzerland, axisCloud processes Personal Data under one or more of the following lawful bases:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests, including service improvement, security, fraud prevention, and analytics

EU data subjects have the right to:

• Access
• Rectification
• Erasure
• Restriction
• Data portability
• Object to processing

9. United States Privacy Rights

axisCloud does not sell Personal Data.

Where applicable under U.S. law, individuals may request:

• Access to their Personal Data
• Deletion
• Correction

Requests may be submitted using the contact information available on our website.

10. Latin America Privacy Rights

axisCloud processes Personal Data in accordance with applicable Latin American data protection laws, including Brazil's LGPD and similar frameworks. Data subject rights are respected as required by local law.

11. Data Sharing

We do not sell, lease, or rent Personal Data.

Personal Data may be shared only with:

• Authorized service providers (processors)
• Affiliates
• Professional advisors
• Regulatory or governmental authorities when legally required
• Parties involved in mergers, acquisitions, or similar transactions

12. Data Security and Retention

We implement enterprise-grade technical and organizational safeguards, including encryption, access controls, monitoring, and incident response procedures.

Personal Data is retained only as long as necessary to fulfill legitimate business purposes and legal obligations, after which it is securely deleted or anonymized.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when published on our website.

14. Contact

For privacy-related questions or requests, please contact axisCloud using the contact details provided on our website or email support@ldtelecom.com